30-Day Money Back Guarantee

We stand behind FrostedRoll'd and want every customer to feel confident ordering. If your order arrives damaged or you're not happy, we'll make it right under the terms below.

What is covered

• Product arrives visibly damaged or broken
• Product has a manufacturing fault within 30 days of delivery under normal use
• Item is lost in transit and not delivered

How to claim

Email us within 30 days of your delivery date with your order number and a photo or short video clearly showing the issue. We will review your claim within 2 business days and issue a full refund or replacement at our discretion.

What is not covered

• Damage caused by misuse or intentional damage
• Claims made after 30 days of the delivery date
• Orders where the customer provided an incorrect shipping address
• Claims without photo or video evidence of the issue

To start a claim, email support@frostedrolld.com with your order number.